Purchase returns

The buyer has the right to return a non-food product of good quality if the product did not satisfy the buyer in terms of shape, dimensions, color, size, or for other reasons cannot be used by the buyer for its intended purpose. The buyer has the right to return goods of good quality within 14 days, not counting the day of purchase. Return of goods of proper quality can be made provided that the goods have not been used and if their presentation is preserved, as well as consumer properties, packaging, seals, labels and a payment document issued to the buyer for the paid goods. The list of goods not subject to return is approved by the Cabinet of Ministers of Ukraine. All shipping costs for the delivery of the returned goods to the seller are borne by the buyer.